All order statuses will be updated within 24 hours, usually reflected in the system within 3-6 hours after an operation is completed.
Logistics information may have a delay of 12-24 hours, depending on the data synchronization frequency of the logistics company.
Customs clearance status updates for international orders may take longer, depending on the efficiency of customs processing in the destination country.
2. Access to Tracking Information
Customers will receive a logistics tracking number within 24-48 hours after order confirmation.
The tracking number will be sent via email and can be viewed on the “My Account – Order Details” page.
For shipped orders, the system will automatically provide a link to the logistics company’s official website for customers to check the latest updates directly.
3. Explanation of Order Statuses
Order Confirmed: The system has received your order and is processing it
Payment Processing: Verifying your payment information
Paid: Payment has been confirmed, and the order is being prepared
Processing: Preparing your Samsung Galaxy phone for shipment
Shipped: The order has been handed over to the logistics company, and tracking information has been updated
In Customs: The package is undergoing customs inspection in the destination country
Out for Delivery: The package has arrived locally and will be delivered soon
Delivered: The package has been successfully delivered to the specified address
Delivery Failed: Delivery attempt failed; specific reasons can be found in the logistics details
4. Handling Shipping Delays
If your order hasn’t been received beyond the estimated delivery time, please check the latest status through the tracking system first.
International shipments may be delayed due to weather, customs inspections, or local logistics issues. We will do our best to assist with follow-ups in such cases.
If your order shows “Shipped” but there’s no status update for more than 10 working days, please contact our customer service team immediately.
5. Address Modification Policy
Before the order is shipped, customers can request to modify the delivery address through customer service. A confirmation email will be sent after successful modification.
Once the order shows “Shipped”, the delivery address cannot be changed. Customers should contact the logistics company directly for assistance.
Additional fees may apply for delivery failures or returns caused by incorrect addresses, which will be borne by the customer.
6. Lost or Damaged Packages
If the tracking information shows the package has been delivered but you haven’t received it, please contact customer service within 3 working days.
If your received Samsung Galaxy phone has transportation damage, please take photos and contact customer service within 48 hours of signing for it. We will arrange for a replacement or refund.
For confirmed lost packages, we will arrange for reshipment or a full refund within 5-7 working days after investigation and confirmation.
